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Eastgate Dental Excellence
- Dental
- Cincinnati, OH
About this business
Location details
3241 Mount Carmel Rd, Cincinnati, OH, 45244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will make this as brief as possible. My daughter is a dental hygienist. I go where she works. And your practice is by far the best dental office I have been to. Everyone is very kind and caring. I was made to feel important and comfortable. Thank you for your time. You are all greatly appreciated.
Business response:
We are glad you’ve enjoyed your time with our team. Thanks for choosing us!
Dr Kelley is amazing. He always has a smile on his face and treats you with care and compassion. The staff, from the ladies at the front desk, to the hygienists, the dental assistants, (esp. Hannah who makes me feel good no matter how my day is going) all truly care about the patients and perform their jobs in a friendly and professional manner. They are efficient and take Covid restrictions seriously. I couldn’t ask for a better dental team.
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
I was told by three of your dentists in row that I was getting Dentures next... 4 Dentists later this young lady played games, allowed her assistant to drag me to a room and berate/chastise me for a conversation that had nothing to do with her, in which she was not involved. PERIOD, but she sure thought so... so she laughed at me and said "do you want to reschedule again? "YES I do..." Being a little smarter than the average bear, I stopped on the way out and asked for the money back they made me pay before they would work ... read more
Business response:
We take all feedback seriously and appreciate the opportunity to hear from those who share their experiences. Our practice is committed to providing respectful care and maintaining a safe environment for everyone. Based on the details shared, we are concerned this review may have been intended for another practice. Anyone with questions or concerns about their care is encouraged to contact our office directly so our team can provide support and clarification. Sincerely, The Eastgate Dental Excellence Team (513) 973-4324
I would’ve gave you a five, but you told me the insurance would cover my tooth getting pulled and a month later you send me a $50 bill. So I can’t recommend you guys because you’re giving false information.
Business response:
Thank you for sharing a review. While we appreciate helpful feedback, we can't locate a patient by this name in our system to reach out proactively and assist. Please feel free to call us directly to discuss any questions or concerns if you are a patient of ours. Sincerely, The Eastgate Dental Excellence Team (513) 973-4324
Very judgmental. Odd policies about who they will treat. Look out!
Business response:
Thank you for taking the time to share a review. Our office follows care and scheduling policies to ensure a respectful, safe, and consistent experience for everyone. While we understand that expectations may vary, we strive to treat all individuals with fairness and professionalism. We appreciate all feedback that helps us enhance our practice for the future. Sincerely, The Eastgate Dental Excellence Team (513) 973-4324
Just really bad! i have already been in contact with the Ohio Dental Board.
Business response:
Thank you for leaving feedback. We strive to provide high-quality care and services and our patients' concerns are never taken lightly. We appreciate the opportunity to discuss reviews in more detail and can be reached at (513) 973-4324. We are grateful for insight that helps us enhance future visits with our team for all our patients. Sincerely, The Eastgate Dental Excellence Team
I was told “you get what you pay for” as nice as the staff have been. I paid out of network and I am extremely unhappy with the fact my “temporary” crowns are bulky and rough! 3400$ later I want to pull it out of my mouth! Do not trust this place!
Business response:
Hello, Thank you for sharing feedback. Patient well-being is our priority, but unfortunately, we cannot find a contact with this information in our patient database in order to reach out proactively and help. If you are our patient, please call our office at (513) 753-0044 to discuss this experience with us. Thanks, again. Sincerely, The Eastgate Dental Excellence Team
The staff is not helpful. They don't follow the direction of the Dentist. She will give directions and they don't follow them. When the dentist is out of the picture, they do what they want. The dentist will tell the patient to do certain things and when the patient calls back in and explains the next steps, per the dentist, the staff don't follow them. They don't call back for appointments. On numerous occasions the patient would call and be told they would call back and never do. They are very expensive and don't provide t... read more
Business response:
Hi, thank you for sharing a review. We appreciate all feedback and we understand that communication is the key to earning our patients' trust. We always aim to keep confidence in our team and we would love to talk because this review doesn't align with the positive experiences we are known for. Please feel welcome to call us. Thanks, again. Sincerely, Eastgate Dental Excellence (513) 753-0044
The cleaning that was done on my teeth went fine . What l didn't like was how l was treated for my return visit. They called me a day before my dental procedure and told me that they would have to cancel because I didn't pay my deductible. I was never told l had to pay this if I had l would of paid it l needed my teeth fixed! I didn't appreciate being treated like that!
Business response:
Thank you for sharing feedback with our team! Our office strives for friendly, clear communication regarding treatment plans, billing, and insurance. We understand that this may not be every patient's experience, and we always appreciate the opportunity to resolve concerns in more detail over the phone or in person. Please give us a call if we can be of additional assistance at (513) 973-4324.
Frequently asked questions about Eastgate Dental Excellence
How is Eastgate Dental Excellence rated?
Eastgate Dental Excellence has a 4.8 star rating with 789 reviews.
When is Eastgate Dental Excellence open?
Eastgate Dental Excellence is open now. It will close at 5:00 p.m.