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Polaris Family Dental
- Dental
- Columbus, OH
About this business
Location details
8949 Antares Ave, Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beth is the best!!! She has helped me out so much over the years. Thanks to her, I get good check ups !!!!
Business response:
Thank you, Rachel! We are so glad you enjoy your visits with Beth!
Service was provided in a professional and personal way. Everyone was extremely friendly and kept me informed of all the procedures as they were being performed. It was easy to make an appointment and they kept it on schedule.
Business response:
Thank you, Matt! That's great to hear!
I had a very very worst experience with their Dental Assistant LELA, she was very rude with me. I asked her to write down my next appointment date but she rudely replied me by saying, “It is very common it doesn’t need to be written” and then she clearly said NO to me. I have a very bad memory that’s why I asked her but the way she denied I will not recommend anyone to choose LELA. Otherwise my dentist Dr. Hannah Davis was a sweetheart she was so so good to me, highly recommend her :)
Business response:
Hello, thank you for taking the time to write a review. We appreciate receiving feedback from our patients and are glad to hear about a positive experience with our dentist. However, our ultimate goal is to ensure that every visit is excellent from beginning to end. Thank you for sharing your suggestions on how we may improve future experiences with our team. If you would like to discuss this review in more detail, please call our office. Sincerely, The Polaris Family Dental Team (614) 808-8494
Hygienist, Sophie and Dr. Hernandez were friendly and professional. Their Services were great. Unfortunately, I can not say the same for the front office staff. Before scheduling, I clearly verified if office was a participating provider with my insurance. I was told yes, only to find out when given my treatment plan, that they were not. My experience with Professional Staff was wonderful but I will not return due to being misinformed by the office staff. The person answering phones is patient's first contact with office an... read more
Business response:
Thank you for taking the time to provide us with feedback. We take pride in providing excellent customer service and will strive to ensure this does not happen again. Thank you for the kind words about our hygienist and doctor; we are glad they provided a pleasant experience. If we can be of further assistance please call our office at (614) 808-8494. Sincerely, The Staff at Polaris Family Dental
had a terrible experience with this office. Billing was fraudulent, and I have reported this to the BBB. This office attempted to blind bill and never even performed the alleged services they attempted to bill for. To add insult to injury, they added a "missed visit" to this so called bill and I never agreed to return to this office after they weren't able to even see me and I returned to my original dental office when I was able to. No services were performed and this office sent these charges to a collection agency, in tur... read more
Your website says your open today until 3pm. Have been trying to call since 1230 and keep getting message saying clinic is closed. Reached out for an emergency/same day visit and was told someone would contact me in the next business day - which is 2 days away. That is not emergency care. Your website is incorrect and that is false advertisement.
Business response:
Hi, Bill. We read all of our reviews and take them all seriously. Thank you for taking the time to share your thoughts with us. Our number one priority is the care and well-being of our patients, and our top goal is to help all of our patients achieve the best oral health possible. We apologize for any inconvenience this may have caused. We encourage all of our patients experiencing a dental emergency to dial the phone number listed in our practice's voicemail. We would appreciate the opportunity to further discuss your expe... read more
If your office manager has an issue about your account she should take you somewhere private to discuss it instead of embarassiing me if front of others. My wife had spoken to someone in your office previously and had already sent a check in. We have been there for years and have NEVER not paid you!
Business response:
Hi, Tom. We are sorry to hear that you felt as though your personal information was not private and confidential during your appointment. We really appreciate having you as a patient and we would love to further discuss this situation with you. At a time that is convenient for you, please give us a call. (614) 848-3384 Sincerely, Your Polaris Family Dental Team
It's was very very bad . And the people there They don't have experience .
Business response:
Mustafa, We strive every day to make every single interaction a positive one. We would like to know more about your experience. At a time that is convenient for you, please give us a call at (614) 848-3384. https://www.polarisfamilydental.com/
Lower prices and a little more of an understanding for customers
Business response:
Wayne, Thank you so much for speaking with us over the phone about your concerns. If there is anything else we can do for you, please don't hesitate to give us a call at your convenience. Sincerely, Your Polaris Family Dental Team
Frequently asked questions about Polaris Family Dental
How is Polaris Family Dental rated?
Polaris Family Dental has a 4.8 star rating with 767 reviews.
When is Polaris Family Dental open?
Polaris Family Dental is open now. It will close at 6:00 p.m.