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Weather Armor
- Home Services
- Galena, OH
About this business
Location details
5172 Ford St, Galena, OH, 43021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great awning!!!
The installation was completed except for the back splash. Have not heard when it will come in. It seems not to be the same quality as the previous awning was. Had the tech out to adjust, to be honest not liking this awning for how much it cost.
Business response:
Hello, thank you for sharing with our team! Our goal is for our clients to enjoy their awning project from start to finish. A member of our team will reach out to discuss your feedback further. Thank you again for letting us know how we're doing. Sincerely, Your Weather Armor Team (614) 858-3518
The salesman, Jordan, was either very poorly trained or he purposely misinformed us. We agreed to purchase a motorized shade rather than a manual shade because he told us with the motorized shade we would also receive a manual crank in case we ever lost power. We DID NOT receive a manual crank and were told after the fact that it was not available. The shade material is very lightweight and blows around with the slightest breeze. The installer, Chad, told us that this was common and he suggested that many people insert rebar... read more
Business response:
Hi Randy, Thank you for sharing your experience with our team. We understand that there may be an opportunity to better meet your expectations and become more aligned on how to enjoy your Sunsetter Easy Shade retractable awning. Please feel welcome to call us directly so we can discuss this further. Sincerely, The Weather Armor Team (614) 858-3518
I talked to a customer service person at Weather Armor at 614-795-4800 number today and was EXTREMELY DISAPPOINTED about him not willing to come to our house to give an estimate WITH A MASK. He said that they do NOT wear mask outside even for the customers' request and asked me to call again when I am comfortable with them coming without a mask. I am shocked to hear his response for my request for him to wear a mask during this pandemic. They lost a valued potential customer with their POOR CUSTOMER SERVICE. I wouldn't hav... read more
Business response:
Hi, at Weather Armor we take every review seriously and appreciate you taking the time to share this with us. We understand that these difficult times call for the appropriate safety precautions. Our team strives for not only great customer service but also to ensure our customer’s safety during this time. The Weather Armor team follows all mandates set by the state of Ohio and we apologize that this was not expressed to you. We are happy to put our customer’s safety first, if you would like to further discuss this situation... read more
We ordered a Sunsetter brand awning and a windscreen product from a company in Canada. There was a delay of about a month with the Sunsetter awning for arrival and installation. However, the windscreen was to be installed at the same time. Weather Armor went ahead and installed the awning since we didn't want to continue to wait, and assured us the windscreen was only a few extra days out. One month later, Weather Armor has told us that the windscreen has in fact arrived at their warehouse, but never returns our calls fo... read more
Business response:
Hi, Lisa. Thank you for sharing your feedback with us, we take all reviews seriously. Due to COVID-19, the manufacturing and freight times have been longer than usual. We understand that it can be frustrating when there are unexpected hold-ups. Members of our team have tried to get in contact with you regarding this issue and were unable to reach you. Please give us a call at your earliest convenience by calling (614) 344-4389.
Chad called that he could be here early. Explained and showed how to use the awning and shade. He had to come back a second time as too windy to level. Advised if any questions or concerns to call him and he would be out to see us.
Business response:
Thanks for this review, Curtis. We are happy you are pleased with your new awning and shade!
Absolute professionals. Well done weather armor
Frequently asked questions about Weather Armor
How is Weather Armor rated?
Weather Armor has a 4.6 star rating with 459 reviews.
When is Weather Armor open?
Weather Armor is closed now. It will open at 9:00 a.m.