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Capps Plumbing & Sewer Inc.
- Plumbing
- Wheeling, IL
About this business
Location details
160 W Hintz Rd, Wheeling, IL, 60090, United States
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I've used Capps a few times. Unimpressed with Joe (owner). Had a guy out one time, didn't even have the right size key to shut off my water main. Had to call the village to do it for me. Had a new water main valve installed and had to call them back as it was leaking. Watch out for their warranties... They say one thing, but when the time comes to have warranty work - they'll make you cal back several times then Joe will explain how the warranty means something completely different. Get a detailed statement of warranty... read more
Business response:
Mike, we apologize for your experience with our business. We have read your concerns and have taken steps over time to address them. We hope you try Capps Plumbing and Sewer again and let us prove to you that we are a 5-star business that you can rely on and trust.
So I get a written response from the company, two and a half years after my original review. It reminded me to update my original review. Guess what? The cast iron pipe still isn't leaking, after new solder joints were installed. And there hasn't been any leaking from the copper pipe, after the valve was tightened. Nothing has had been replaced, as Capps recommended and proposed to do. It's still the same cast iron, the same copper pipe. Two and a half years later. No leaks. If you have a plumbing emergency, please choo... read more
Business response:
David, we are sorry that you had this experience with our business. Our technicians and plumbing experts are experienced and knowledgeable. However, we have addressed your concerns over the years and we have worked hard to become the best 5-star Plumbing and Sewer service in the area. Please consider using us again and we can prove to you that we are a service you can trust and rely on.
The company wrote a response asking me to call them back so they can take care of it. Why would I ever call back when I already spoke to the OWNER of the company who proceeded to yell at me and call me a liar? If the company wants to take care of the situation, then it should refund me the cost of the pit cover that I never should have been charged me for in the first place. It will save me the time of disputing the charge with my credit card company and contacting the better business bureau.
Business response:
Dan - Thank you for the feedback, we appreciate all our customer's feedback and response. We are working with the technician now to get this taken care of for you. Capps Plumbing and Sewer is dedicated to making sure that all work is completed in a timely and costly fashion. Please call 1-847-884-8300 and we will work with you to ensure this gets taken care of.
My water heater stopped working, Capps sent someone to check it and found that the flame was out but could be ignited to bring the water heater back to operate. A suggestion was made to replace the thermocouple. I agreed, however, the charge was raised a couple of times that reached $500. I will never use this company again.
Business response:
We are sorry to hear about your experience with one of our technicians. We strive to make customer satisfaction a priority and would love the opportunity to discuss the invoice with you directly. Please call us at 847-459- 7385 to discuss your concerns.
Woke up on a Saturday with no hot water. Pilot light was out and wouldn't seem to relight. Bought the house a couple of years ago and there was a Capps sticker on the water heater, so I called them. They showed up about 5 hours later. He was able to get the pilot light lit, but told me he didn't think it would last because the WH "was so old". He, of course, suggested I replace it. I asked him if there were any repairs that could keep it going since it was so close to the Holidays and money was tight. He advised it co... read more
Stay away. Unreasonable and unfair. The only mission they have is to get as much money as possible from you. I am surprised they are still in business (read other reviews). My guess is they are only surviving out there because somehow they are managing to get condo association contracts. They do typical plumbing work, just like any other plumber out there, but they will do everything to increase your bill and squeeze every dollar they can. And don't even think about calling them if you are in emergency. While typical plumb... read more
They came out & charged my condo association $475 just to take a look and give an estimate. Then they charged $2850 for what took them 2 hrs 45 minutes. Their work failed & was leaking again the next day!!!! I would stay away if I were you. Greedy Rip Off Artists.
Caution! Carefully read the reviews. Whenever there is a problem, owner Joe Capps inserts himself and the results aren't good. When my 3rd back-up sump pump went out after 9 months Capps told me is was caused by a power surge, without really knowing for sure. Then they wanted to charge me $180 to remove the defective pump just to see if it was under warranty. If you stupidly use Capps, better hope that there are no problems for Joe to get involved in.
Business response:
Alan, we are sorry to hear about your problems with Capps Plumbing and Sewer in the past! We try to provide the best solutions to all of our clients for their plumbing and sewer needs. We appreciate your feedback and can work with you in the future to make sure that your concerns are addressed. Please try Capps Plumbing and Sewer again and let us prove to you that we are the 5-star service we always shoot for!
STAY AWAY!!! Stuck my condo association with a bill for $995 for an hour and a half of work. They did not fix, let alone diagnose the problem. We had a previous visit from Capps, we were quoted a price over the phone, when the work was done, that price doubled to over $600 for an hour and a half of on-site work. They also left a big mess to clean up and stained my grout. We have recently done work with Ravinia Plumbing, technician David was great and prices were very reasonable. And he cleaned up his mess when he was done w... read more
Business response:
Dear Steve, We apologize you feel this way after our services. We would never mislead our customers, and our policy is to always provide pricing upfront. Please call our office at 847-459-7385 to discuss the invoice you received from your association. We want to confirm there wasn't a clerical error or a typo when the final invoice was sent out. You can ask for the owner, Joe Capps, when you call to make sure you get taken care of immediately!
Frequently asked questions about Capps Plumbing & Sewer Inc.
How is Capps Plumbing & Sewer Inc. rated?
Capps Plumbing & Sewer Inc. has a 4.5 star rating with 1,624 reviews.
When is Capps Plumbing & Sewer Inc. open?
Capps Plumbing & Sewer Inc. is open now. It is open 24/7.