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Capps Plumbing & Sewer Inc.
- Plumbing
- Wheeling, IL
About this business
Location details
160 W Hintz Rd, Wheeling, IL, 60090, United States
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This company is really great, they know what they are doing and they take the time to explain everything, there plumbers are very knowledable, the owner is awesome as i have met him on jobsites multiple times, prices are in line and i can't praise them enough, Thanx guys!!!!
I asked my Property Manager is she could suggest any plumbers to help me with a shower leak.. One of the company names that she gave me was Capps, so I called them out. They were very friendly and were out within an hour and got the issue repaired quickly. They cleaned everything up nicely when they were done too. I will definitely be saving their business card in case I ever need help again!
Have used Capp's Plumbing 4 times in the past year in situations ranging from an emergency to preventive maintenance and sump pump installation. In every case the plumbers were on time, wore booties over their shoes, completed the job in proper fashion, used quality products and left the work area clean. I was very satisfied with their work and they answered all my questions. I have referred them to others who related they were satisfied with the work performed. I have used other plumbing companies who did fine work but were... read more
We called Capps to install a kitchen faucet. They promised a 9-12 appt. Then they called and said they were behind and they would let us know when a plumber was on his way. Then they called and said he was delayed. All we got was the run a round and no service. We spent a whole day with lousy customer service.
Business response:
We understand how frustrating this experience must have been, and we sincerely apologize for the inconvenience. Sometimes unexpected circumstances can make a job take longer than planned, but we always strive to avoid this and prioritize keeping our customers updated throughout the process. Clear communication and dependable service are very important to us, and we’d love the chance to make this right. Please call our office at 847-884-8300 to speak with a manager personally.
They installed gutters on building and left a "level" drain guard, went out after storms it had water sitting in it! Don't think that will drain away from building.
These people WAY overcharge for what they do, I mean 4 or 5 times what other services do. Hold onto your wallet when they arrive!
Business response:
We’re sorry to hear our services didn’t meet your expectations. We’d like the opportunity to make things right and address your concerns directly. Please give us a call at 847-884-8300 so one of our managers can connect with you and work things out.
7 visits for an ejector pump. It never got fixed and they kept wanting us to pay for big repairs. When we pressed the issue not being solved the owner screamed at us for 20 minutes. They wanted $5k and we solved the issue for $250 with another plumber. Do not waste your time or money.
Business response:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience—this is not how we want any customer to feel after working with us. We take feedback like this very seriously and would appreciate the opportunity to review the situation in full. If you're open to it, please contact our office directly so we can look into what happened and address your concerns properly. We value every customer and are committed to making things right when expectations aren’t met.
Capps Plumbing & Sewer, you do not provide service as expected and you do not value your current or potential customers. Today you have big account and tomorrow you do not, we are all replaceable in corporate America. Your behavior of telling someone a customer told you is disgusting, you are like a little gossip kid in a school playground. Every single customer from big account to a little single individual should be treated with respect. Personally I would never refer Capps Plumbing or use them myself. "Treating others wit... read more
Business response:
Thank you for your feedback. We’re truly sorry to hear about your experience and want to assure you that this is not the standard we hold ourselves to at Capps Plumbing & Sewer. We take all concerns seriously—especially those involving communication and respect. We would appreciate the opportunity to better understand what happened and work toward making things right. If you're open to it, please reach out to our office directly with more details so we can properly address the situation. Every customer matters to us, and w... read more
Spent 441 to "diagnosis" and left with no water, and a sink Starting this with a little background. In July 2023 I called Capps for a leak behind one of the toilets in my condo. After their visit they convinced me that I needed to replace 3 of the angle stops (water supply cut off handles) and that I should just buy all new toilets instead of fixing the supply line to the one leaking. I agreed as the estimate was 900 for the repair vs 1600 for 2 new toilets and replacement valves. I only bring this up because I called for ... read more
Business response:
Mary, Thank you for taking the time to share your experience with us. We truly appreciate you reaching out and giving us the opportunity to address your concerns. Our goal is always to provide professional and transparent service, and we’re sorry to hear that your experience did not meet your expectations. We understand how frustrating plumbing issues can be, and we apologize for any miscommunication along the way. Your feedback is invaluable, and we will use it to improve our process. If there’s anything we can do to furt... read more
Frequently asked questions about Capps Plumbing & Sewer Inc.
How is Capps Plumbing & Sewer Inc. rated?
Capps Plumbing & Sewer Inc. has a 4.5 star rating with 1,621 reviews.
When is Capps Plumbing & Sewer Inc. open?
Capps Plumbing & Sewer Inc. is open now. It is open 24/7.