Feazel

Name: Feazel
Address: 9855 Crosspoint Blvd Suite 136, Ste 136, Indianapolis, IN, 46256, US
Telephone: (317) 576-5000
Price range: $$
Rating: 4.9

4.9

★★

85 reviews

|Contractors|Indianapolis, IN 46256 United States

9855 Crosspoint Blvd Suite 136, Ste 136, Indianapolis, IN 46256 United States

(317) 576-5000

https://feazelinc.com/#indianapolis

Painters, Roofing

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About

Serving the residents of Ohio since 1988, Feazel maintains an honorable reputation and is an accredited roofing company with the Better Business Bureau with an A+ rating. With a commitment to serve clients on a personal and professional level, you can count on Feazel to deliver an end-product you'll be confident in. Feazel offers high-value solutions for roofing, windows, siding, gutters, chimneys, masonry, skylights, insulation and more. Changing the way roofers do business, Feazel's software, ServicePointTM, provides instant access to estimates, service scheduling and project status information. You'll never have to wait when it matters most.

4.9

★★

85 reviews

5★78

4★5

3★1

2★0

1★1

Reviews(9)

Google Reviews(76)

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Jeff W. on Direct Response Associates

★★

5 months ago

Feazel rep Mike Justus identified the issues with our leaking roof on the very first visit. We had another company on two separate visits that could not determine where and what was causing the leak. We are so very glad that we got a second opinion and that Feazel helped us correct the damage. Our Feazel rep Mike helped us on the first visit to our house with filing the hail damage claim. And Mike did a great job submitting all of the quote information to our insurance company in order to file a proper claim. Mike also did a good job on two different times of making sure that our leaking roof was stabilized over the Winter until work could be started in the Spring. We appreciated that of course. Feazel's quality of work was very good and we are happy with how everything looks completed on our house & garage. The small issues we did have were corrected on the final walk thru to our complete satisfaction. Problems that we did encounter were communication between the Project Manager (Dylan Connor) and the actual workers. Mike had given me Dylan as the contact for PM but after we did not hear back from him on a couple of times. I started also reaching back to Mike either with a phone call or via a copy of the text communication sent to Dylan. Mike was my most reliable contact at Feazel. I do not want to throw Dylan under the bus but I do believe he could have been a bit more attentive. I totally understand short staff and the rush if the day, but a consistently simple " I got it and will get back to you" would have made a lot of difference in my perception. There were occasions when the workers would show up in the morning and we had no prior communication that they were coming. Twice we had to ask them to come back as I was not prepared for the work they needed to do (For example, on one occasion, we have security cameras and I had asked to be called beforehand so I could take them down.) There also were two occasions when material had been delivered and when I called Mike to follow up, he was not aware of delivery. I thought that needed better coordination between supplier and Feazel. Clean up after the job by the crew on the soffit installation and the garage vinyl, left a lot to be desired. At the time I forwarded pictures of the mess left on our property to Dylan. Our experience with the drywall company (Danny) that Feazel choose for the interior work was not a good experience. Lack of communication and follow up from Danny was terrible. Finally, it got to the point where I asked Mike if we could use a company that I found on Ang's list: once that was approved, we moved forward and had the drywall completed

Business Response:

Mr. Wagner, thank you for taking the time to give us your feedback and posting a review, we do appreciate it! Your feedback helps us to continue to grow and we are glad you are a Feazel customer. Your friends at Feazel.

Bill & Laura S. on Direct Response Associates

★★

7 months ago

Prompt and well done work, cleaned up well at end and staff was pleasant and friendly!

Business Response:

Thanks so much for the positive review! We are proud of our level of service and and appreciate you sharing that with us. We hope to see you again soon. Your friends at Feazel.

Nancy W. on Direct Response Associates

★★

7 months ago

The installation of my siding went very well other than a few “missed” nails and small pieces of siding left in my guttering during the clean up process. I also had to call twice to remind the crew to pick up the unused siding from my driveway. However, the new siding is beautiful and Bryce Duncan was absolutely wonderful during the whole Roofing/Siding process.

Business Response:

Ms. Werner, thanks so much for the 5 Star review! We are proud of our level of service and enjoy seeing your appreciation. We hope to see you again soon. Your friends at Feazel.

Linda B. on Direct Response Associates

★★

7 months ago

The entire process went smoothly & professionally. Feazel worked with me & my ins company, provided detailed information, explanations & good communication. The roofing crew was amazing - worked efficiently, precisely - were polite & obviously experienced. Feazel did a great job!

Business Response:

Thank you so much for your 5 Star Review! We greatly appreciate you taking the time to share your experience with us. Your friends at Feazel!

Bill F. on Direct Response Associates

★★

7 months ago

My experience was great. Everything was done as promised. I would use them again without hesitation.

Business Response:

Mr. Freeman, thanks for the 5 Star review! We really appreciate it, and are glad you had a positive experience! We look forward to working with you again in the future should the need arise. Your friends at Feazel.

John P. on Direct Response Associates

★★

8 months ago

The crew was excellent. The were able to do our entire job in one day. They were very cognizant on clean up. I am very pleased with their service.

Business Response:

Mr. Peebles, thanks so much for the 5 Star review! We are proud of our level of service and enjoy seeing your appreciation. We hope to work with you again. Your friends at Feazel!

Dixie M. on Direct Response Associates

★★

9 months ago

Everything went great from start to finish. Bryce was very helpful as was everyone else involved. Communication was very good and we are happy with the end result.

Julie R. on Direct Response Associates

★★

a year ago

Very pleased. You cleaned up nicely after the work was done

Melvin P. on Direct Response Associates

★★

a year ago

I felt sorry for the installation crew when they had to wait about 3 1/2 hours for materials. Caused them to be here until about 7:00 PM. Had to get follow-up work done on the shed to correct a problem but it was properly taken care of. I was pleased with how the negotiations with our insurance was handled. We had virtually no involvement and Mike took good care of us. The finished product is satisfactory.