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Universal Dermatology & Vein Care
- Healthcare
- Lewis Center, OH
About this business
Location details
7100 Graphics Wy. Suite 3000, Lewis Center, OH, 43035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:30 a.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a new patient. I called to set up an appointment, and I was able to schedule the very next day. I did not have to wait long at all, and all of my questions and concerns were addressed. Knowledgable and friendly staff.
I thought the Dr. and the staff were very professional & quick.
Went to this office 2019 and Sarah was grat but is gone now!! The doctor is money hungry! For 3 years I was billed for the annual exam that is covered by my insurnace 100%. Then the doctor decided to use a different insurance code that goes toward your deductible. Yhe office said is is their policy now! I also bought 3 gift certificates when they opened and now they said they certificate are no longer any good! Evne though they do not expire! Terrible dishonest office money hungry!!!
Jen the aesthetician was not careful with her job and to begin with she was too quick to finishing her task. There was not even paper cover: /sheet on the seat where my daughter was made to lie down to get her treatment. Now we aren’t sure if the rep takes POC/immigrant families for granted or is this same method she uses for everyone? Especially in a skin care center for atopic skin we need to be extra careful from getting wrong particles touching the skin, but there was no such protocol used in the room where treatment was... read more
Business response:
Thank you for providing us with an understanding of your experience. While we are unable to discuss specific patient experiences online due to HIPAA privacy laws, we can share that Universal Dermatology & Vein Care has a zero-tolerance policy regarding discrimination of any kind, and we greatly respect and appreciate all of our patients. It is with sincere gratitude that we acknowledge any insight into our care and services that they can provide. We can also share that table paper is not used in the aesthetician's room, but ... read more
All questions answered. Good job on removing mole. Yearly skin check: 👍🏻 Z-Bar Vanicream Soap Bar samples took care of rough patch on side of nose. Doctor recommended a medicated shampoo to wash face with. Forgot name of it. Called office and left message. Never heard back. If email came through on another number than doctor’s office it probably just went to junk mail or was deleted: Same with phone calls. If no ID it is ignored.
Business response:
Thanks so much for the positive review! We are proud of the services and treatments we offer and delight in seeing your appreciation. We hope to see you again soon.
Horrible customer service! Had a positive Covid test and would not refund my money when I called 24 hrs in advance.
Business response:
Thank you for sharing feedback with our team! While we are unable to share details relating to specific patient experiences online due to HIPAA privacy rules, we can share that our office policy is to require 48 hours' notice for cancellation with a fully refundable deposit. If you would like to discuss this review in more detail, please call our office at (740) 326-4831 and ask for our practice manager, Sara. Sincerely, The Staff at Universal Dermatology & Vein Care
Terrible. Was told a vein procedure would be #300-400 a leg, then afterwords received a bill for over $1800 per leg. I am filing a complaint to the better business bureau because apparently this has happened to others. This was at the Lewis Center office. On top of that, Sara Pione swore at my wife on the phone and hung up on her. This is appalling and unacceptable. Would not have done this procedure if you were honest up front.
Business response:
We read each of our reviews and take feedback from our patients seriously. Unfortunately, we are unable to locate you in our patient database and therefore we cannot provide additional commentary.
Where do I even begin? This office has had the worst communication I have ever experienced. I should have known not to continue going here after a consult where the doctor told me my best option for a skin issue on my face was just to wear makeup. Additionally, they continually have misinformed me of costs through different experiences. They didn't tell me I had to have specific thigh high socks before a varicose vein procedure and made me buy their socks only to have them rip in less then a week. When I told them about it t... read more
Business response:
Due to HIPAA regulation, we are unable to specifically discuss your experience here. We can, however, share that our team strives for 100% transparency about treatment, billing, and aftercare requirements. Our office protocol is to ensure patients have a clear understanding of their financial obligation throughout the entire treatment process, which is why we require all patients to fully review and sign all documentation prior to receiving treatment. We also hold our employees to high expectations when it comes to behaviors... read more
Terrible service. Incompetent front office employees. I have worked in insurance and insurance verification is so important for the customer. I was very clear asking what the cost of my procedure would be. They told me a price and that was my expectation. I had the procedure and after the the Dr. gave me a steroid shot. I paid my full balance. I was then billed almost $200 for that steroid shot that apparently was not included. Fine, if it was needed then okay. I paid that. Almost one year later I was contacted by a collecti... read more
Business response:
Hello, Skia. Thank you for taking the time to share your feedback with us. We can understand your frustration about this situation. We strive for 100% transparency about treatments and billing at all times, and we apologize for any confusion that may have occurred regarding your treatment’s cost. We advise patients to fully review all documentation that is signed prior to procedures to ensure no unexpected costs from third-party testing facilities come up. Due to HIPAA regulations, we are unable to specifically address your ... read more
Frequently asked questions about Universal Dermatology & Vein Care
How is Universal Dermatology & Vein Care rated?
Universal Dermatology & Vein Care has a 4.6 star rating with 383 reviews.
When is Universal Dermatology & Vein Care open?
Universal Dermatology & Vein Care is closed now. It will open on Tuesday at 9:00 a.m.