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Worthington Dental Group
- Dental
- Worthington, OH
About this business
Location details
89 W Wilson Bridge Rd Suite 165, Worthington, OH, 43085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Treated and handled me with kid gloves with special consideration in a tactful manner,
Business response:
Thanks for sharing your thoughts with our team! We are so happy you chose us to care for your dental needs, and we look forward to serving you again. Have a fantastic day!
Friendly, relaxing atmosphere.
Business response:
We’re so pleased that you are happy with our services. Your opinion of us is important, so thanks for the feedback.
I was really upset by my last experience. I thought Dr. Reed did a nice job and his assistant did as well. However, it is uncomfortable when a dentist makes jokes about this is going to take 3 hours to get done. While I understand humor can lighten the mood, I am anxious about going to the dentist and I did not appreciate this joke and others similar. This also happened at the Endodontist office that Dr. Reed referred me too. The Endodontist and his assistant made jokes about drilling into the wrong tooth when the Endodontis... read more
Business response:
Hi, Jacqueline. Thank you for taking the time to share your feedback with us. We can understand your frustration and apologize again that your most recent experience did not live up to past visits. We always strive for professionalism in our office, especially as we train and guide new employees. We appreciated the opportunity to speak with you over the phone about this situation and look forward to welcoming you back to the office to create an experience that is worthy of 5 stars.
Well covered and detailed explanation of what the implant procedure will entail. For your information: I could not fill out the Patient Information sheets attached to your email to me. I then went to your and website filled out and signed all the Patient Info. sheets.I was surprised to find out WDG only received my name and telephone number.
Business response:
Thank you for your review. We will pass along this information to the team and look forward to welcoming you back to the office.
The staff were all very friendly, the dental hygienist was very thorough (and nice as well) and Dr. Papp explained the procedures he suggested so I understood why certain things were needed. Great experience!
Business response:
Thank you, Tara. We are so glad you felt everything was clearly explained to you!
I feel completely relaxed and comfortable with Dani and Dr. Papp. Plus I believe the cleaning and examination are thorough and professional. And the front desk staff are always pleasant and responsive.
Business response:
Thank you so much, Karen. We are so glad you felt relaxed during your visit!
My experience yesterday was wonderful from beginning to end. I came in nervous and went out with a smile. The front staff greeted us right away. My new hygienist, Dani was great. She was glad to see us. She is gentle, cares a lot and does a great job. My teeth feel so clean. I look forward to seeing her every six months. Our receptionist, Diane was so kind to find our about our insurance coverage and went the extra mile to call us back on what they will cover. Dr Cunningham has always been absolutely wonderful. Kind, ge... read more
Business response:
Thank you so much for your thoughtful review, Rosanne! We are so glad you enjoyed your visit with us and we could help it go smoothly for you.
I appreciate getting me in on short notice for a cleaning. However, telling me I had an appointment with Cassity on the phone and then having a seemingly inexperienced hygienist greet me and say she is “filling in” for Cassity (who was in the room across the hall) felt like a bait and switch. This was my first time going to Worthington Dental Group for a cleaning so it leaves me with mix emotions about coming back.
Business response:
Thank you so much for writing a review, John. Input from our patients enables us to improve our customer service and communication. Your concerns are our concerns. The dental hygienist that you requested is primarily a surgical assistant to our periodontist. She was needed in that capacity the day of your appointment. Without realizing that you requested her, she asked another hygienist to provide your dental hygiene services. Although we always try to honor requests, sometimes unexpected circumstances prevent us from accomp... read more
Well I went to have them look at tooth they said they can pull it that day , X-ray showed the toothe a little decay towards just the bottom opening and you can tell the gum sort of closed on it which kept from decay , plus root canal was done on it said the dentist and young girl , well the dentist pulled and tugged and tugged hurting my two teeth that surrounded each side of the one he was working on , I thought my cap was going to come off , he asked are you on blood thinners I sad no , held tight with gauze for awhile sta... read more
Business response:
Joanne, We are sorry to hear you feel disappointed in our service after your visit in any way. We apologize for any miscommunication from our team during your procedure. We are not able to publicly discuss your treatment due to HIPAA. However, our goal is to put your health and comfort first, at all times. We welcome the opportunity to speak with you about your concerns, and clarify your diagnosis and treatment. Please give us a call at your convenience, so that we can talk and schedule a follow-up visit, if you desire. ... read more
Frequently asked questions about Worthington Dental Group
How is Worthington Dental Group rated?
Worthington Dental Group has a 4.9 star rating with 1,948 reviews.
When is Worthington Dental Group open?
Worthington Dental Group is closed now. It will open tomorrow at 8:00 a.m.