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Capps Plumbing & Sewer Inc.
- Plumbing
- Wheeling, IL
About this business
Location details
160 W Hintz Rd, Wheeling, IL, 60090, United States
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I'm forced to agree with the other 45 customers who rated this business 1 star. If I could give zero stars, I would. My experience with Gabriel was exactly the same as others--his team broke my property and then tried to force me to pay for repairs. They made things worse, not better. My bathtub cartridge was working fine before their visit; I could turn it off without issue. However, the technician "purposely" broke it, rendering it impossible to turn off completely. I have video evidence showing how it worked before and af... read more
Business response:
We are alarmed to hear about your experience and take these concerns very seriously. At Capps Plumbing & Sewer Inc., we pride ourselves on professionalism, integrity, and quality service, and this does not reflect the level of care we aim to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please reach out to our office at 847.884.8300 so we can address your concerns directly. Customer satisfaction is extremely important to us, and we want to make things right. We lo... read more
1000% do not recommend this company. Had a leak in my basement ceiling they charged an exorbitant $370 diagnostic fee which consisted of the "plumber" spending all of 5 minutes to find the source of the leak. Diagnosed the leak as coming from my water line to my fridge on my main level charged me an additional nearly $500 to replace the "leaking" water line and left. But lo and behold the leak was still there and completely unchanged. They came back out and tried to charge me another diagnostic fee of $370 which i refused ... read more
Business response:
Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced. Our owner has made several attempts to reach out to you to resolve the matter. At your earliest convenience, please call our office (847-884-8300) ASAP so we can assist you further, and hopefully resolve this issue. We appreciate your understanding and look forward to hearing from you soon!
I used Capps Plumbing to fix my water heater, but their business practice is just a con. They rip people off and take advantage of your wallet. Capps will charge you for almost a thousand dollars for labor and service call. They call themselves "best in the business" Stay away from them.
Business response:
Thank you for your feedback, and we're sorry to hear you were dissatisfied with our services. We always strive to ensure our customers stay informed throughout the job which is why it is Company policy that all estimates are provided upfront and cannot be completed without a written signature. Per your conversation with the owner, your service call was reviewed in great detail, and we found all charges were agreed upon before services were performed. We're sorry we weren't able to come to an amicable resolution, but we are h... read more
My 86 year old widowed mother needed to ha her 40 gallon gas water heater replaced. Capps plumbing charged her $3031.00 it is ridiculous. I got a quote forv$1550.00 Whe n I spoke to Mr Capps he told me he made a mistake and over charged my Mom $420.00. I think it is $1500. Yet he refused to give her a refund. I reputable company would have. I encourage you to get quotes from other plumbing companies Respectfully Frank E Heffley
Business response:
Frank, we appreciate the opportunity to have discussed the work performed for your mother and are sorry we weren't able to come to an amicable resolution. We did offer a partial refund for her services. Unfortunately, we couldn't come to an agreement. We respect your right to a second opinion and always recommend our clients make the best decision for them and their budget. You mentioned these price comparisons during our phone call, and it was for a tank installation during regular business hours which is comparable to our ... read more
Was misled as to the total charge. Neglected to mention my broken water heater was still under warranty.
Business response:
Thank you for your feedback, Norine. We are sorry to hear about your experience and have already attempted to reach out to you to discuss this further. Your concerns are very important to us if you could please call us back at 847-884-8300 to speak directly with Joe Capps. We hope to hear from you soon.
Scammers and thieves! Don't hire them. Hired them to unclog pipes at my house. They came out and didn't get anything fixed! Told me that my pipes were completely collapsed and they couldn't unclog anything. Charged me over $600.00. Had another company come out the next day and they were able to unclog everything. I was so upset that Capps basically ripped me off and gave me a false reason of why they weren't able to fix the problem. I called them asking them to refund me at least HALF my money back. My husband is going throu... read more
Business response:
Lucyna, we are sorry to hear you feel this way as customer satisfaction is extremely important to us. We discussed this situation in length with you and why there is no applicable refund. When you called our office late at night on Sunday, February 18th, we sent a technician out right away to address your sewer backup. Emergency service was approved prior to our arrival, and the attempted rodding was quoted and approved before we began. As stated on your estimate and invoice, all rodding is performed as an attempt to restore... read more
Horrible experience with Capps. My HOA hired them for a rodding and that alone took an entire weekend which means they got to bill an insane amount for a rodding. Be careful and look elsewhere before deciding on them. Will not recommend or use them ever again. After they finished i had stained baseboards my stairs were scratched up my yard was destroyed and im pretty sure they broke the seal under my toilet.
Business response:
Gabriel, we appreciate your feedback. We are unable to find you in our customer database. When you have a moment, please call us at 847-884-8300 to discuss this matter directly with our management team. Thank you.
After using Capps in the past for an ejector pump, I called them when I had no running water in my master bathroom. I assumed it was a frozen pipe due to the very cold weather. (I was correct.) While I very much appreciated that they were able to send a repairman within a few hours, I am still reeling from the amount that I was charged. I was told they were only servicing emergencies that day and emergency prices were in effect. I felt I had no recourse but to pay the extremely high price. BTW, it was on 12/23, not a h... read more
Business response:
Thank you for your feedback, Nancy. We are sorry to hear that you weren’t completely satisfied with our recent service as we strive to exceed our customer’s expectations. Unfortunately, we did have to implement our emergency protocols due to the extreme weather conditions, but we are glad to hear we were able to restore your water during the storm. We would greatly appreciate the opportunity to discuss your concerns in greater detail. When you have a moment, please call our office at 847-884-8300 to speak directly with a mem... read more
We called the Capps team about an irrigation pump leak in our basement that needed urgent attention. They scheduled an appointment 3 hours out only to tell us once arriving that they do not service irrigation pumps since they are not connected to drinking water or sewage (untrue, as they are connected for our home). Another plumber was able to come out and fix the leak shortly thereafter and informed us that any plumber would be licensed to fix the issue. We paid Capps $81 for the 5 minute service call just to be told incorr... read more
Business response:
Hi Jared, We appreciate all feedback and are sorry to hear about your experience. We pride ourselves on customer satisfaction and believe there may have been some miscommunication. We were called out to investigate one of the pump systems we previously installed, but found it to be the irrigation pump instead. Though we have the ability to repair these pumps, we refer you to the irrigation system vendor so as not to compromise any warranty you may still hold with them and their manufacturer. We would appreciate the opportun... read more
Frequently asked questions about Capps Plumbing & Sewer Inc.
How is Capps Plumbing & Sewer Inc. rated?
Capps Plumbing & Sewer Inc. has a 4.5 star rating with 1,621 reviews.
When is Capps Plumbing & Sewer Inc. open?
Capps Plumbing & Sewer Inc. is open now. It is open 24/7.