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Feazel
- Roofing
- New Albany, OH
About this business
Location details
7895 Walton Parkway, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very good experience with Feazel. The Sales Representatives, Nick and the gentleman in training with him were truthful about what the company would cover in replacing my roof. The workers were very polite, and the lead worker took pictures of the rotten decking
I had my roof replaced in 10/2016. I still have a leak near the chimney and my ceiling is ruined. I am replacing for the 2nd time. I have called Feazel to come out and look at it, at that time, the company was going through some changes and the person that came out said it is not the roof or the flashing, but in fact it is leaking from the roof. Not even sure where to go with this!
Business response:
Luisa, We are sorry to hear about the problems you are having with your roof. Someone will be reaching out shortly unless they have already called. Thank you, Feazel
One of the most professional companies I have ever dealt with. The roofers were very professional and did not stop working except for lunch. When they left, the only way you could tell they were there was the new roof! Would never recommend any other company. Their BBB rating and reviews are well deserved.
Business response:
Terry, thank you for sharing your experiences with everyone to see. We are excited that you are happy with your new roof! Thanks, Feazel
Poor communication through the whole 7 months it took to complete the job.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (614) 782-5489 and we'd be happy to help you out. Cheers, Feazel
Took almost 7 months to complete the job. Accounts payable called me to collect payment an the job was not even complete. Poor communication through out the whole process.
Business response:
Thank you for providing your feedback and letting us know about this issue, Mike. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (614) 782-5489 if you think there is anything we can do to make things right. Cheers, Feazel
Good work on the job. Office is disorganized. Overall nice people.
We had a positive experience with the sales person and we were excited to work with Feazel. The job itself was nightmare. There was no on site project manager. The workers tossed roofing materials all over the yard, several plants, trees and the grass were damaged. The new skylight was the wrong size, we had a whole in the roof covered with plastic. The ordered ridge vents were not installed until we questioned why they weren't there. My husband spent 4 hours cleaning debris and nails from the yard. I am still finding roofi... read more
Feazel's service was great until the work was done. The sale man was very efficient for the scheduling after we received the approval from our insurance company. Unfortunately, after the roof installation, we had many undesired issues that required Feazel to take care. The most important issue is that the place that was leaking is still leaking! However, the project manager was not very responsible. He either responded in slow or did not respond to our massages at all. We purchased a “lifetime non-prorated labor and material... read more
Please come fix and finish the job.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 2,135 reviews.
When is Feazel open?
Feazel is closed now. It will open at 8:00 a.m.