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Feazel
- Roofing
- New Albany, OH
About this business
Location details
7895 Walton Parkway, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The group that installed the roof was excellent. They did a great job and work extremely hard. The rest of the service from sales team on was awful. Lots of excuses and lies for example. 1 I asked multiple times for someone from your team to come out and re tarp the roof where it was leaking because you didn't do it right the 1st time. Knowone ever showed up even though they said multiple times they would get over to look at it. End result is I have had to have my master bedroom ceiling redone do to water damage 2 when meeti... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Unfortunately when plywood is needed for the decking it can be unseen when giving the estimate. If we do not replace that rotten decking, we could not provide the lifetime warranty. You are now covered and at any time you need us, we will be there to assist. We appreciate your business and please know your concerns will be discuss... read more
Can not get anyone to call me back regarding the scheduling of repairs needed on our 7 month old, $24,000 roof. Lifetime warranty is deceptive sales practice if you can not get work done. Steer clear of Feazel and avoid the frustration.
Business response:
Thank you for providing your feedback and letting us know about this issue, Susan. Please get in touch with us on (614) 782-5489 and we'd be happy to help you out. Cheers, Feazel
TLDR: Don't go with Feazel, please. We had such a disappointing and unprofessional experience with Feazel. I used to think that responsiveness and communication with companies wasn't that important, but trust me that it is. Do not go with this company, they do not value communication with their customers. We had a great meeting with the salesman (which is why we chose them, don't be fooled) and the workers who came to our house were extremely hardworking. However, the staff, project managers, and everyone involved with thei... read more
I'm leaving this review because I cannot figure out how to edit a previous review. Yesterday I left a one star review because the sales representative I was working with dropped the ball. Feazel reached out to me today and let me know that the representative I'd been working with had similarly dropped the ball with several other clients and has been dealt with. I'm thoroughly convinced that Feazel is a stand-up company that wants nothing but to do right by their clients. I feel badly that I didn't call Feazel directly to req... read more
Nearly two months ago I had them to my home for an estimate. Did not address what I called them for but told me I needed a new roof. He took photos and said he’d get them to my insurance company. He never sent the photos. My insurance company got tired of waiting and sent their own guy to check things out. He found $500 worth of repairs. I’ll call someone else to address these repairs as well as the other project that I had called them for initially. Hey Feazel. Ya Dumped.
Think I rated wrong as I hit the wrong star! Sorry! The job and crew that did my roof were both great. Roof looks great and the guys were very good. I will recommend Feazel and give 5 stars to anyone who should ask. Thanks! Steve
Very professional from start to finish! Took their time to educate us during the discovery phase and then walked us thru the process from A-Z. Once the work was ready to be performed, we received emails and phone calls to keep us in the know.
Roof and gutters look real nice. Roofer cleaned up after themselves. They left a pair of pliers or some tool on my roof which is still up there. Gutter people left some of their garbage around. Empty cup, water bottle.
Business response:
Rita, We are sorry about the mess! Have you spoken to anyone about this? If not, please give us a call (614) 682-8519. We would like to take care of this! Thanks, Feazel.
Th roof install was great. I was not happy with the cleanup after the gutter install. There were about 25 nails and screws all over my yard. Several were in my driveway and back deck to step on or drive over. There was other trash left behind. How can I be sure that they did not rush of miss something.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 2,248 reviews.
When is Feazel open?
Feazel is open now. It will close at 5:00 p.m.