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Feazel
- Roofing
- New Albany, OH
About this business
Location details
7895 Walton Parkway, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent customer service and craftsmanship.
We were extremely satisfied with the services of Feazel Roofing Company. The workers were pleasant, polite and informative. They even made sure to keep the gate closed so our dog wouldn't get out of the yard. Their clean up was impeccable. Jeremy, our salesman, guided us carefully through the entire process, making everything crystal clear before we signed the contract.
Tim was great. Very professional and able to get the work done way earlier than expected. Thank you!
All best marks across every category.
Matt Sherry & Robby Beck really made our experience easy and convenient. They Rock!
Long time between appointment and roof repair.
Business response:
Thank you for sharing, Barbara. We understand the wait was frustrating. Your feedback helps us improve our scheduling process. Your friends at Feazel.
Didn’t clean up as good as they should have! Trash and nails left in the driveway.
Business response:
We apologize for falling short on cleanup. Trash and nails left behind is unacceptable. We'll address this with our team to ensure it doesn't happen again. We appreciate your review.
The communication between the Feazel team and the customer could be better. Asked the sales rep if Feazel could tarp the leaking area of the roof until the roof was replaced and was told a tarp would be in place by the end of tomorrow at the latest, and two weeks later still no tarp. Heard nothing about the actual date that the roof would be replaced until I called Feasel and then I was given a date. The day before the roof was to be replaced. I received an email from the project manager with the recommendation that I cut th... read more
Business response:
Your feedback is invaluable to us, Chris. We understand the frustration with communication gaps. This falls short of our standards, and we are committed to doing better. We appreciate your feedback. Your friends at Feazel.
Almost thought my roof repair had been overlooked. Called Frank back, asking of status and where we were. Not sure, but we talked and found there was more money to work with and got things lined up for the repair. We will find out when it will occur. Gathering materials, arranging crew and all that. We will see what happens. Going on five months, more than 8 hard rains, hope the temp. Patches are holding…hope there isn’t TOO MUCH mold or rotten wood under those areas….
Business response:
We are concerned to hear about the delays, however, dealing with insurance can sometime be a lengthy process. Our apologies for this inconvenience. By our records, it looks like everything is in line to get your job done asap. You should be hearing from our scheduling department very shortly. You will be pleased with our work when all is said and done. Your friends at Feazel.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.5 star rating with 2,382 reviews.
When is Feazel open?
Feazel is closed now. It will open at 8:00 a.m.