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Feazel
- Roofing
- Knoxville, TN
About this business
Location details
4315 Kingston Pike, Ste 39, Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
FEAZEL left a hole in the stucco where the existing gutter was, when they removed it. They denied they were responsible. They had a subcontractor give me an estimate of $1600.00 to do the repair. This was over 6 months. Would not recommend.
After interviewing 3 different roofing companies and checking references, we chose Feazel. The crew showed up and started working before 8am on Thursday.. Around 5:30pm they started putting on shingles. They were still working on our roof in the dark around 7:30-8:00pm, using cell phone flashlights. Observations : 1. My neighbor's roof was recently done and was finished by 5pm, why did Feazel's crew take so long? The houses are similarly sized.2. Feazel's crew left empty beer cans in their haul-away trash trailer.3. They ran... read more
Business response:
Thank you for your detailed observations and in taking the time to do so. We take safety and quality very seriously and our production team has taken corrective action based on your feedback. We are aware that you are working directly with our team members at this time and please know that your items will be addressed and taken care of. Thank you for your patience.
Didn't enjoy my experience really at all. Multiple times the salesperson would give me false info and was pretty clear they were just trying to get a sale off of me. They need to train their sales staff better as the the person I dealt with had to be corrected numerous times. He was also color blind (which is no fault of his) but how can you have a salesperson to help pick out roofing and siding colors that literally can't distinguish ANY COLOR in their sales book? Makes absolutely no sense.Then I was jerked around for month... read more
****** from Feazel was soliciting our neighborhood after recent hail storms. He checked our roof and told us he was positive we would qualify for a full roof repair through our insurance. Our insurance only approved a partial repair. ****** assured us we could still get the full roof approved after sending some shingles to have an Itel report done. The itel found a good match for our shingles therefore insurance would still only approve a partial repair. Once it became clear that the full roof replacement wouldn't be approve... read more
Business response:
Please accept our sincere apology. One of our team members will be reaching out to you to discuss this further and to address these issues with you. We will get this resolved as quickly as possible. Again, I am so sorry for the situation that you have experienced.
Our insurance company paid over $ ****** for a new roof after a hailstorm in 2021. A year later we had a bad rainstorm, and we had a leak that caused damaged in our office. Feazel did send someone to fix the roof and the whole in in our office ceiling, but after a year of trying to get them to pay for the damage to our office furniture. We had to file a claim with our homeowners' insurance. We tried to get them to commit to a dollar amount for furniture replacement, which they acknowledge was their fault because the roof in ... read more
Business response:
Thanks for helping us improve by providing feedback. Please know that a representative will be reaching out to you to discuss this further. Thank you.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.7 star rating with 301 reviews.
When is Feazel open?
Feazel is closed now. It will open tomorrow at 9:00 a.m.