This profile has been claimed by the business owner or representative.
Feazel
- Roofing
- Knoxville, TN
About this business
Location details
4315 Kingston Pike, Ste 39, Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kearns was the best from start to finish. Cleaned up after themselves, and was inspected thoroughly. They are very professional!!!**************
Business response:
Thank you for the 5 Star Review! Thank you for sharing your experience with us. We strive to give customers a positive experience. Your friends at Kearns Brothers.
Feazel has a very professional staff in all departments. Everyone made my installation of my new roof a breeze. The quality of work is phenomenal. They clean up afterwards leaving me absolutely no worries. I would highly recommend them my friends and family.
Business response:
Thank you so much for your kind words and review of the work that we recently completed for you. We greatly appreciate your business. Your friends at Feazel Roofing.
All work was done well and promptly! I would recommend this firm to anyone.
Feazel is a sales company and not a roofing contractor. They actually committed an illegal act by requiring me to pay 50% upfront for their roof contract and Ohio Revised Code Section ******* strictly limits upfront deposits to 10% for projects over $25,000 so I placed a formal complaint with *********************. Their hyper aggressive sales efforts included telling me the price was only good for the day when the back of the proposal point 7 clearly shows the pricing is good for 90 days once offered. I asked questions abou... read more
Business response:
We have Mr. ***** on the schedule to be getting this work done with us. I will reach out to the appropriate managers to review this. Thank you.
Referred to Feazel by a family member. Unfortunately my experience was less than satisfactory. Had Feazel out several times to look at storm damaged roof, including once with insurance adjuster. All these visits required me to miss work so I could be at home. Once insurance came back that they weren't going to cover the roof I got completely ghosted by Feazel on three separate occasions. Once I finally got through to my original sales guy I was told day of an appointment that he'd prefer not to make the 1 hour drive to give ... read more
Business response:
Thank you so much Mr. ****** for your detailed review and concerns. A member from our management is going to be reaching out to you to discuss this further. Again, we thank you.
Feazel cut up boards and nailed into existing wood decking (I have pictures). The contract states replace decking as needed. I feel I was deceived by not telling me how they were going to install decking. I assumed the decking would be replace with full sheets as that is how I have seen a number of roofs completed in my subdivision. As an elderly woman they have bullied me for the entire insurance check even though they paid no attention to the Scope of Work they requested that listed lines for fascia to be replaced. I spoke... read more
Business response:
Dear Ms. ************** sorry to hear that you still feel the balance is not owed. As previously explained during your BBB complaint filed in July 2025, the matter was reviewed and formally closed by the BBB at that time. Due to non-payment, your account has since been turned over to a third-party collections agency and is no longer being handled by our company. If you have any further questions, we recommend reaching out directly to the collections agency managing your account.
My gutter installation was a clusterf^%}. There were mistakes made that had to be corrected. My gutters were installed in an unorthodox manner. The company lied and did not listen to anything I said until the very end causing them to make changes that I dont know will work. Im not satisfied with the job and was charged the premium price.
Business response:
We are looking into this right away and one of our team members will be reaching out to you shortly.
Garbage, entire experience. More problems after than I had before, would not recommend at all.
Business response:
Our sincerest apologies. Please know that one of our team members will be reaching out to you directly so that we may discuss this further with you. Thank you!
Terrible. 0 communication unless we reached out. Endless excuses for missed appointments. Dragged on for a year. Finally resolved after a 1 star google review but they even managed to botch that(not all work complete, found 27 nails in my yard). Hence, the additional 1 star review. Management needs to evaluate the direction they would like to go with this company and if they are truly dedicated to the roofing industry as they claim. Otherwise, more passive investments might be a better career move for the owners and customer... read more
Business response:
We appreciate you providing your feedback. Our sincere apologies that we did not exceed your expectations. Hoping that you may allow us the opportunity to work with you again and turn that experience around.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.7 star rating with 301 reviews.
When is Feazel open?
Feazel is open now. It will close at 6:00 p.m.