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K-Guard Cleveland
- Contractors
- Macedonia, OH
About this business
Location details
8601 Freeway Dr, Macedonia, OH, 44056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cost was no where near their sales dollar per lineal foot advertisement. Work was generally good except for two downspout errors that dropped them to a C rating. The installer used poor judgement on the visual appearance and had to redo the downspouts. They worked in my stone driveway and left a small amount of screws on the ground, I had to clean them up to avoid a tire puncture. They did do a general cleanup of the debris but just not enough. I think other products on the market would be equal at less cost. Full house was ... read more
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When I contracted with them, John Caruso explained to me the gutter system he recommended for my home. It was a leaf-free gutter system, which was superior and more expensive than a regular gutter system. He told me they were 6 inches and never explained the dimensions of my home. Upon his recommendation, I agreed to the system he recommended and signed a contract. Upon installation, I discovered that the fascia on my home doesn't accommodate the gutters and I did not realize that until half of the gutters were already in pl... read more
Business response:
John Caruso, sales representative, had met with Mrs. [Member Name Removed] at her home in the summer of 2016 and conducted a sales presentation which included showing the customer basic info on our company such as Insurance, workers comp and product samples. A large portion of our sales presentation is to listen to the needs of each and every customer and provide a viable solution to the issue the customer is having. Although it may be hard to completely visualize a new product on your home, we try to do our best to describe... read more
After interviewing half a dozen gutter companies over the last few years, I chose KGuard. I had made it very clear to the salesman that I wanted to be called on my cell phone when the job was going to be done. This did not happen. When I arrived home there was a message on my answering stating when they would be at my house, which was after I had left for work. I arrived home to find pieces of metal, some with nails in them, and sheet metal screws all over the driveway and front lawn. I am still finding screws in the bushes.... read more
Business response:
Our company has a proven track record of honest, ethical, and high quality service. We have an A+ rating with the Better Business Bureau and Five Super Service Awards from Angie's List. We are sorry that Mr. [Member Name Removed] is unhappy, but we strongly deny his allegations that we did anything improper, unethical or immoral. Normally we don't respond to our Customer Reviews. We believe that, in general, Customer Reviews speak for themselves. We place a high value on Customer Satisfaction and we believe that our 150 "A" ... read more
They were super fast at getting back to me to quote the job but said they would call to schedule and since we had an active leak in the roof we would be a priority. After I called 3 times and got no return phone call I went with another company. In March I received a call to schedule. Even if I had a non leaking roof that is far too long to go without communication.
Business response:
During the winter months we tried to replace the roof as soon as weather permitted. This customer cancelled their contract with us January 14th, 2016. We did not contact the customer after that for an install.
They were paid to install gutters with mesh guards but when ice cycles formed on my gutters I called them. They had NOT installed leaf guards at all! They took months to 'order' the guards. They installed them 4/6/16 after many phone calls. The covers are NOISY when it rains and the rattling keeps us awake. I may have to get an attorney.
Business response:
We did make a mistake in the job processing. We installed a basic 6" gutter without stainless steel micro mesh during the original install. We would like to say we are perfect, without mistakes, but occasionally we make a mistake and strive to correct it. We use the feedback to improve our procedures and the experience our customers receive. We returned and installed the stainless steel micro mesh once we discovered what went wrong. We did receive an additional phone call from Mrs. [Member Name Removed] that she was experien... read more
They provided covered gutters on one side of the house. They arranged the downspouts so that they emptied out front (instead of onto the driveway, which leaked into the basement.) Another provider said this couldn't be done. It's working well.
Replaced current gutters. Were unable to correct overflow issues as promised by sales person.
The installers arrived on time and worked efficiently. They answered any questions I had. A few weeks after installation I was wakened from sleep by the hard rain beating on their gutter downspout. I called and the first customer – service rep was unsympathetic . A few days later a manager called & had them install a muffler now large ice cycles hang from my gutters where they did not before. 6’’ white gutters were installed around the house, with leaf – guard protectors Just discovered they never installed leaf guards I pai... read more
Business response:
We did make a mistake in the job processing. We installed a basic 6" gutter without stainless steel micro mesh during the original install. We would like to say we are perfect, without mistakes, but occasionally we make a mistake and strive to correct it. We use the feedback to improve our procedures and the experience our customers receive. We returned and installed the stainless steel micro mesh once we discovered what went wrong. We did receive an additional phone call from Mrs. [Member Name Removed] that she was experien... read more
Frequently asked questions about K-Guard Cleveland
How is K-Guard Cleveland rated?
K-Guard Cleveland has a 4.6 star rating with 636 reviews.
When is K-Guard Cleveland open?
K-Guard Cleveland is open now. It will close at 5:00 p.m.