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Feazel
- Roofing
- New Albany, OH
About this business
Location details
7895 Walton Parkway, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy, smooth experience from the start. Jean’ was great in sales and assessment and the installation manager. Mason was great in keeping me posted throughout the day on how things were going. I’m very pleased and the roof looks wonderful. Thank you for an easy process.
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel.
Great crew....quality work!
Business response:
We sincerely value your kind words, Brian. A great crew delivering quality work is exactly what we aim for. Your friends at Feazel.
Everything went well and we were pleased the job was done in 1 day.
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel,
Great experience, I was given all of the information I needed to know what to expect. The job was well done and the area was as clean as it was before the job. All of the workmen were respectful and professional.
Business response:
We sincerely value your feedback, Susan. Clear communication, quality work, and respectful crew members are standards we take pride in maintaining. Your friends at Feazel.
My roof looks great. I do think it's hard as a customer to know who it is I'm dealing with -- the names and different people were confusing to keep track of, in my opinion. I would suggest having a single point of contact to coordinate the project. Again, roof looks great. It was put on quickly and with very little inconvenience the day of installation. Thank you.
Business response:
We’re happy to hear that you love your new roof! Thank you as well for your feedback regarding a single point of contact to improve the overall experience. We will be sure to bring this up in our next team meeting. Your friends at Feazel.
I just want to say the Feazel crew are awesome the entire team to everyone I had contact with, I was having issues with my homeowners ins wanting things done in a small time frame or they would cancel my policy the Feazel team came and got it all completed before the deadline. Very happy with the job done my roof and chimney looks great!
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel.
Overall, we are very pleased with our new roof from Feazel. The salesman (Storm) was very helpful and explained the entire process including which GAF components would be included for warranty purposes. The crew installed our roof in one day and did a great job protecting our home from any damage during the installation. Cleanup was very thorough as well. Mason kept us updated regarding progress throughout. Two things that would have made the buying experience even better: eliminate the need for a down payment and provide a ... read more
Business response:
We greatly appreciate your feedback, John. We've noted your suggestions on down payments and detailed invoices. Glad Storm, the crew, and Mason delivered a great experience! Your friends at Feazel.
Work was done well . Communication with home office for invoice not so good
Business response:
Thank you for your feedback. We're glad the work met your expectations. We'll pass along your comments to improve our invoice communication process. -Your friends at Feazel
Overall the job looks good. We were a bit concerned initially that the service vehicle had no Feazel identification on it, but the crew did a good job overall and were from 8 am to 8 pm with only one follow-up fix. One small issue, they covered our bushes in for t front windows with a tarp and now the tops of the bushes are brown.. Hopefully, that will correct itself on its own. Overall, we are very satisfied with the job.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 2,213 reviews.
When is Feazel open?
Feazel is closed now. It will open on Monday at 8:00 a.m.