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Feazel
- Roofing
- New Albany, OH
About this business
Location details
7895 Walton Parkway, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My roof looks great. I do think it's hard as a customer to know who it is I'm dealing with -- the names and different people were confusing to keep track of, in my opinion. I would suggest having a single point of contact to coordinate the project. Again, roof looks great. It was put on quickly and with very little inconvenience the day of installation. Thank you.
Business response:
We’re happy to hear that you love your new roof! Thank you as well for your feedback regarding a single point of contact to improve the overall experience. We will be sure to bring this up in our next team meeting. Your friends at Feazel.
I just want to say the Feazel crew are awesome the entire team to everyone I had contact with, I was having issues with my homeowners ins wanting things done in a small time frame or they would cancel my policy the Feazel team came and got it all completed before the deadline. Very happy with the job done my roof and chimney looks great!
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. Your friends at Feazel.
Overall, we are very pleased with our new roof from Feazel. The salesman (Storm) was very helpful and explained the entire process including which GAF components would be included for warranty purposes. The crew installed our roof in one day and did a great job protecting our home from any damage during the installation. Cleanup was very thorough as well. Mason kept us updated regarding progress throughout. Two things that would have made the buying experience even better: eliminate the need for a down payment and provide a ... read more
Business response:
We greatly appreciate your feedback, John. We've noted your suggestions on down payments and detailed invoices. Glad Storm, the crew, and Mason delivered a great experience! Your friends at Feazel.
Work was done well . Communication with home office for invoice not so good
Business response:
Thank you for your feedback. We're glad the work met your expectations. We'll pass along your comments to improve our invoice communication process. -Your friends at Feazel
Overall the job looks good. We were a bit concerned initially that the service vehicle had no Feazel identification on it, but the crew did a good job overall and were from 8 am to 8 pm with only one follow-up fix. One small issue, they covered our bushes in for t front windows with a tarp and now the tops of the bushes are brown.. Hopefully, that will correct itself on its own. Overall, we are very satisfied with the job.
Was an easy experience. They were prompt (early actually) and finished on time. The roof looks great.
Business response:
We are elated to hear about your easy experience! Thank you for noting our promptness and quality work.
Timely, friendly, did what they promised, followed up immediately on minor punch list items, did a post-completion quality check. I am extremely pleased with the outcome.
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. We hope to work with you again soon. Your friends at Feazel.
Really took care of me
Business response:
We are delighted to hear we took care of you. Your trust means everything to us. Your friends at Feazel.
From beginning to end working with the Feazel team has been great!
Business response:
Thank you for your review! We're thrilled our team provided great service throughout your experience. Your friends at Feazel Roofing.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 2,231 reviews.
When is Feazel open?
Feazel is closed now. It will open at 8:00 a.m.