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Feazel
- Home Services
- Westerville, OH
About this business
Location details
5855 Chandler Ct, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Average took 4 months and several phone calls to semi complete job. We were told to expect 100% satisfaction that didn’t happen. Your salesperson needs to be up front about the amount you charge an insurance co. It was extreme and the work was ok.
Business response:
Thank you for providing your feedback and letting us know about this issue, Julio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please allow us to look into this further and one of our team members will be reaching out to you.
Great customer services! Fast work update Fantastic project manager Jerry Ferrel answer every questions!
Business response:
We love getting feedback from customers like you! Our dedicated staff is pleased to see your encouraging review. We look forward to serving you again. Your friends at Feazel.
Jerry Ferrel great customer services, great up to date work pictures and great result.
Business response:
Thanks for sharing your experience with us! Your feedback helps us to continue to grow. Your friends at Feazel.
We were told the solar roof would take up to 6 weeks to get scheduled. It took more than 6 months.
Business response:
We apologize for the delay in scheduling your solar roof installation, Eric. We understand that waiting for over 6 months is unacceptable and we take full responsibility for the inconvenience caused. We appreciate your feedback and will work on improving our scheduling process to ensure a more timely experience for our customers in the future. Thank you for bringing this to our attention.
Jerry was phenomenal in going through the whole process with me. He was in frequent communication before, during and after the roofing.
Business response:
Thanks for sharing! We strive to give customers a positive experience and greatly appreciate your review. Your friends at Feazel.
Had a number of screens damaged Feazel repaired most them. Found a few more talked to Austin about it. He said he would get back to me. He did not get back to until I made my final payment and explained that I would not recommend z feazel because I still had not heard from Austin I held partial payment as agreed with Matt sherry. When Austin finally did call and offer to pay for the screen and fix the black caulk on the almond trim I knew it was only because he was told to do so. I told him that I would take care of it. B... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jim. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please allow us to look into this further and expect to hear back from one of the members on our team.
I worked with Brian Jaeger. I am grateful to Brian for doing his job accurately and quickly. Thank you !
Business response:
We're so glad you enjoyed your experience! We'll pass along your kind words to our team. Thanks for sharing your thoughts with us and the community. Your friends at Feazel.
You did your work accurately and quickly.
Business response:
Thanks for sharing! We strive to give customers a positive experience and greatly appreciate your review. Your friends at Feazel.
I forgot on the other review to put the names of the two guys l have worked with who gave me the best customer service. Grant McGlothin and Donnie Lucas were great to work with and finished my roof in record time. I am so grateful to the both of them.
Business response:
Greetings Peggy T, Thank you for taking the time to share your positive experience with Feazel! We greatly appreciate your feedback and are thrilled to hear that Grant McGlothin and Donnie Lucas provided you with exceptional customer service. We will be sure to pass along your kind words to them. At Feazel, our goal is to provide efficient and reliable services, and we're glad that your roof was completed in record time. If you have any more roofing or home improvement needs in the future, please don't hesitate to reach ou... read more
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 4,032 reviews.
When is Feazel open?
Feazel is open now. It will close at 6:00 p.m.