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Feazel
- Home Services
- Westerville, OH
About this business
Location details
5855 Chandler Ct, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jerry was phenomenal in going through the whole process with me. He was in frequent communication before, during and after the roofing.
Business response:
Thanks for sharing! We strive to give customers a positive experience and greatly appreciate your review. Your friends at Feazel.
Had a number of screens damaged Feazel repaired most them. Found a few more talked to Austin about it. He said he would get back to me. He did not get back to until I made my final payment and explained that I would not recommend z feazel because I still had not heard from Austin I held partial payment as agreed with Matt sherry. When Austin finally did call and offer to pay for the screen and fix the black caulk on the almond trim I knew it was only because he was told to do so. I told him that I would take care of it. B... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jim. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please allow us to look into this further and expect to hear back from one of the members on our team.
I worked with Brian Jaeger. I am grateful to Brian for doing his job accurately and quickly. Thank you !
Business response:
We're so glad you enjoyed your experience! We'll pass along your kind words to our team. Thanks for sharing your thoughts with us and the community. Your friends at Feazel.
You did your work accurately and quickly.
Business response:
Thanks for sharing! We strive to give customers a positive experience and greatly appreciate your review. Your friends at Feazel.
I forgot on the other review to put the names of the two guys l have worked with who gave me the best customer service. Grant McGlothin and Donnie Lucas were great to work with and finished my roof in record time. I am so grateful to the both of them.
Business response:
Greetings Peggy T, Thank you for taking the time to share your positive experience with Feazel! We greatly appreciate your feedback and are thrilled to hear that Grant McGlothin and Donnie Lucas provided you with exceptional customer service. We will be sure to pass along your kind words to them. At Feazel, our goal is to provide efficient and reliable services, and we're glad that your roof was completed in record time. If you have any more roofing or home improvement needs in the future, please don't hesitate to reach ou... read more
I have told these guys and many of my friends that with them I have experienced the best customer service ever from them.
Business response:
Greetings Peggy T, Thank you so much for taking the time to share your wonderful experience with us at Feazel! We truly value your kind words and are thrilled to hear that you consider us to provide the best customer service. At Feazel, we strive to go above and beyond for our customers, and it is always rewarding to know that our efforts are recognized and appreciated. Your recommendation to your friends means a lot to us, and we are grateful for your support. If there is ever anything else we can assist you with, please... read more
Communication isn’t great. When job was completed the certification of completion was sent somewhere but not to my insurance company who needed that to release remaking funds. Meanwhile I was being contacted for payment. Frustrating to say the least. Before work began on my roof I asked for a quote for new gutters and have never heard back from anyone and my roof was replaced 2 months ago. Like I said communication isn’t great. Only heard from you when you wanted payment which would have been paid sooner had you sent it to t... read more
Business response:
Dear Eric, Thank you for taking the time to provide feedback regarding your recent experience with Feazel. We apologize for any frustrations you may have experienced due to communication issues. We understand the importance of timely and accurate documentation for insurance purposes, and we apologize for any inconvenience this may have caused you. We will review our internal processes to ensure that such issues are minimized in the future. Regarding your request for a quote on new gutters, we apologize for the lack of res... read more
Brian Jaeger was awesome to work with regarding our new roof. Job was done well from start to finish! Highly recommended using them.
Business response:
Thank you again, we so appreciate your business!
New Roof installed and the job was done very well and correct the first time. Highly recommended Feazel!
Business response:
Thanks for the positive review! We take pride in our service and enjoy seeing your appreciation. Your friends at Feazel.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 4,008 reviews.
When is Feazel open?
Feazel is closed now. It will open at 9:00 a.m.