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Feazel
- Home Services
- Westerville, OH
About this business
Location details
5855 Chandler Ct, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor communication, nails left all over my property, magnetic tool left at my house. I was promised it would be picked up multiple times but wasn’t. Promises not kept. Disappointed in experience. Would not recommend.
Business response:
Thank you for providing your feedback and letting us know about this issue, Christopher. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have reached out to the team and I can assure your issues will be taken care of promptly.
Had a horrible time with the installers. Sent 2 non English speaking workers. Field supervisor admitted that we should have 4-5 guys do the installation. Sloppy finishing work. Never came back to fix several issues and field supervisor never returned calls.
Business response:
Good morning Becky. We apologize and would love to chat about any difficulties you experienced with your project. While 2 stars might work for some, we want every customer to have a 5 star experience! Please call me so that we may discuss further, (301) 208-0848. Thank you so much!
We’re they supposed to leave a bundle of shingles?
I requested before we ever signed the contract—-NO contractors to work on our roof, only Feazel employees to do the work-Johnathon reassured me no contractors would work on our roof—we had contractors sent out who I could not even communicate with Since they did not speak English. Jared was the foreman that promised everything and delivered nothing-he actually sat in his truck while his crew worked on our roof-they we’re all hard workers working from early morning into the dark. We never had the nails and debris picked up ... read more
Long story short. Signed contract on 7/21. Job completed, after several call backs, on 11/15. I was approved for 10K and quoted 9K. Sales person told me the extra 1K would go towards wood, if needed, and that I wouldn’t be charged unless it was needed. I know wood is very expensive but I can’t imagine there was $800 worth of wood on this, but I signed the contract so that’s my bad. I have several rental properties and will never use Feasel again.
Took over a year to complete services to my home.
Can not get anyone to call me back regarding the scheduling of repairs needed on our 7 month old, $24,000 roof. Lifetime warranty is deceptive sales practice if you can not get work done. Steer clear of Feazel and avoid the frustration.
Business response:
Thank you for providing your feedback and letting us know about this issue, Susan. Please get in touch with us on (614) 782-5489 and we'd be happy to help you out. Cheers, Feazel
I had to practically beg for them to come and do the job. When they were doing the job, I heard a huge third that shook the house. I found that they had warped some trim around my windows. They didn’t do anything about fixing it right away. Then I had to practically beg for them to come and fix it, which they didn’t do it right the first time. Plus they knocked away a downspout and would not come fix that either. Not a good experience at all.
Business response:
Hi Derek - Thank you for providing these comments and we sincerely apologize for the poor experience you had with our company. We would love the opportunity to make it right and will be in touch as soon as possible. Thank you.
I believe most are the issues were with the crew you subcontracted to do the job. A number of things were identified as issues, we had to repeatedly call the Feazel manager to come inspect the work taking place. A few of the issues include: -starting to put a new roof over old flashing, even though new flashing was included on the quote. -some of the roof vents were not installed as promised and we had to have them come out again. -ridge vent may not be cut through to our attic -a fireplace guard/cover was included on the qu... read more
Business response:
Hi Shane. Thank you for submitting these comments to our team, and we sincerely apologize for the poor experience you had with our work. We'd love the opportunity to make it right, or at the very least discuss these issues with you. Someone from our Columbus location will be reaching out and again, our apologies for this negative experience.
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 4,046 reviews.
When is Feazel open?
Feazel is closed now. It will open on Monday at 9:00 a.m.