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Feazel
- Home Services
- Westerville, OH
About this business
Location details
5855 Chandler Ct, Westerville, OH, 43082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have told these guys and many of my friends that with them I have experienced the best customer service ever from them.
Business response:
Greetings Peggy T, Thank you so much for taking the time to share your wonderful experience with us at Feazel! We truly value your kind words and are thrilled to hear that you consider us to provide the best customer service. At Feazel, we strive to go above and beyond for our customers, and it is always rewarding to know that our efforts are recognized and appreciated. Your recommendation to your friends means a lot to us, and we are grateful for your support. If there is ever anything else we can assist you with, please... read more
Communication isn’t great. When job was completed the certification of completion was sent somewhere but not to my insurance company who needed that to release remaking funds. Meanwhile I was being contacted for payment. Frustrating to say the least. Before work began on my roof I asked for a quote for new gutters and have never heard back from anyone and my roof was replaced 2 months ago. Like I said communication isn’t great. Only heard from you when you wanted payment which would have been paid sooner had you sent it to t... read more
Business response:
Dear Eric, Thank you for taking the time to provide feedback regarding your recent experience with Feazel. We apologize for any frustrations you may have experienced due to communication issues. We understand the importance of timely and accurate documentation for insurance purposes, and we apologize for any inconvenience this may have caused you. We will review our internal processes to ensure that such issues are minimized in the future. Regarding your request for a quote on new gutters, we apologize for the lack of res... read more
Brian Jaeger was awesome to work with regarding our new roof. Job was done well from start to finish! Highly recommended using them.
Business response:
Thank you again, we so appreciate your business!
New Roof installed and the job was done very well and correct the first time. Highly recommended Feazel!
Business response:
Thanks for the positive review! We take pride in our service and enjoy seeing your appreciation. Your friends at Feazel.
I had to reach out numerous times about issues. They started the job the week before Xmas and told me it’s fine to hang a plastic product in cold weather. After numerous calls about siding coming of the side of the house, I was told yeah we knew this because we couldn’t tuck it properly at the top because of the cold weather. Why would you start the project then. After I think my sixth call about siding coming off, after I was assured a quality inspection was done. Guess what, I had to call last week about siding coming off.... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Someone from our team will be reaching out to discuss this further with you. Thank you.
Never got them to finish on what the promised.
Poor communication, nails left all over my property, magnetic tool left at my house. I was promised it would be picked up multiple times but wasn’t. Promises not kept. Disappointed in experience. Would not recommend.
Business response:
Thank you for providing your feedback and letting us know about this issue, Christopher. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. I have reached out to the team and I can assure your issues will be taken care of promptly.
Had a horrible time with the installers. Sent 2 non English speaking workers. Field supervisor admitted that we should have 4-5 guys do the installation. Sloppy finishing work. Never came back to fix several issues and field supervisor never returned calls.
Business response:
Good morning Becky. We apologize and would love to chat about any difficulties you experienced with your project. While 2 stars might work for some, we want every customer to have a 5 star experience! Please call me so that we may discuss further, (301) 208-0848. Thank you so much!
We’re they supposed to leave a bundle of shingles?
Frequently asked questions about Feazel
How is Feazel rated?
Feazel has a 4.6 star rating with 4,032 reviews.
When is Feazel open?
Feazel is open now. It will close at 6:00 p.m.