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Shanco
- Roofing
- Gaithersburg, MD
About this business
Location details
7404 Lindbergh Drive, Ste G, Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I could not convince Allstate that damage to my roof is due to storm and wind till I spoke to Dillon at Shanco, he got involve, coach me through the process, and set up a conference call with the adjuster, and finally, they agree to pay for the roof replacement, it was better than hiring an attorney, he knew the law and had superior technical expertise. I got to know Bruce Lemon when the Shanco crew showed up for installation He was there from 7 AM till 8 PM, supervised more than 8 people with every aspect of the process, an... read more
Shanco replaced my roof 4days ago. Although there was an initial glitch in scheduling the day of install , everything else afterwards progressed well. They arrived on time, work was done to perfection and clean up was fantastic. I was very impressed with ALL of them. They worked very professionally and were very courteous. Mario ( the project manager) and Galo ( project manager ) worked effortlessly and were very courteous and explained/ answered any questions I had. I would recommend the company without a doubt.
Shanco’s staff has been responsive and polite from the beginning. I placed our repair needs online with BBB late on a Thursday night and the next morning I contacted by Deanna from Shanco, who setup an appointment Monday. I didn’t know what to expect after numerous failed attempts to find a contractor. I met with Derrick Sieber, Project Consultant, who was very polite, patient, and nice personality. He helped me understand the process, insurance claims, and assurance that we could trust them to take care of everything ... read more
Business response:
We are glad you've enjoyed your time with our team. Thanks for choosing us!
The actual roofing job went good. The time between signing the contract and actual roofing job starting needs much attention. I had to initiate all contact and only receive service after emailing and calling myself. Was told there was a voicemail the day before which is not true .The only voicemail was the ones I left for salesman in which were never returned till 1 week later. These pictures are the first time I've seen, was told over the phone 5 sheets of plywood and would send the pictures, never came. About 4 or so day... read more
Business response:
Thank you for leaving us a second review. We appreciate your feedback and will definitely take your concerns to the team. Thank you so much.
I appreciate the effort your team put into completing my roof project. Here is some feedback from my experience, hoping it helps improve your future projects. Contract Deviations • Underlayment substitution: Tiger Paw (non-breathable) was installed instead of the specified Deck-Armor (breathable). Breathability was a key feature I highlighted multiple times during contract revisions and marked as an “upgraded item.” This deviation risks reducing the lifespan of both the roof and deck. • Metal roof substitution: 26-gauge ga... read more
Business response:
Please accept our sincere apologies for the contract deviations and the communication issues you've experienced. We are actively investigating the matter and will provide you with a detailed response later today. Thank you.
I wrote a great review, but I forgot to write the names of the main managers: Anthony Thompson-Project Manager: Alejandro Alvarado, Project Officer and Mike Hunt, Customer Rep.
Business response:
Thank you again Ms. Frazier. Your friends at Shanco.
The whole crew did an OUTSTANDING Job! The roofers were experts, and the job was completed skillfully and on time. --The yard was kept clean during the whole process. --My son said "it was just a beautiful job". --I almost forgot--The whole crew started working at 7:00 a.m. as --- promised.
Business response:
We appreciate your business and your review! And, for both your reviews! We are here for you for any future needs you may have. Your friends at Shanco.
The roofing installation crews were professional, courteous and ensured each aspect of my roof installation was cared for and thoroughly completed.
Business response:
We're happy to see you enjoyed your experience! We'll share your kind words with our associates. Thanks for sharing your thoughts. Your friends at Shanco.
We had a great experience with Shanco. The entire process was easy and smooth from start to finish. Their responsiveness and professionalism are greatly appreciated. The finished product was amazing. Shanco is a trustworthy company. We certainly recommend Shanco to others.
Business response:
We're absolutely thrilled to hear about your great experience with Shanco. Thank you for recommending us to others! Your friends at Shanco.
Frequently asked questions about Shanco
How is Shanco rated?
Shanco has a 4.9 star rating with 856 reviews.
When is Shanco open?
Shanco is open now. It will close at 5:00 p.m.