the crew was professional and diligent in getting the roof accomplished and finished.The asst site supervisor was more than capable.unfortunately their was a younger employee whe doing the shingles wasnt quite ready for that task.neighborsere was an older roofer who had to come behind his work,this created a waste in shingles,other than myself watching the whole day,the installation of my roof,the men did an admiral job.One of my neighbors was interested in Shanco doing his roof.Antoine Hawkins gave him Derrick Sieber busine... read more
Business response:
Thank you for your feedback, William. We appreciate your kind words about our professional and diligent crew. We apologize for any inconvenience caused by the younger employee's lack of readiness for the task. Rest assured, we will address this issue internally to ensure it doesn't happen again. We're glad to hear that overall, you were satisfied with the job done by our team. If your neighbor decides to reach out, please have them contact us at (301) 208-0848.
A very good job I like my roof
Business response:
Thanks for sharing! We strive to give customers a positive experience and greatly appreciate your review. Your friends at Shanco.
From our initial consultation with Steve to Alejandro keeping us informed of the crews progress day-of, our entire experience working with Shanco on our roof was professional, timely, and exceeded expectations. Would definitely recommend!
Business response:
We are glad you've enjoyed your time with our team. Thanks for choosing us! Your friends at Shanco.
Alejandro and Ben walked me through the process well so I knew what to expect and how long it would take. There were additional intricacies with my project and they both saw to it were completed right. Alejandro came back to the site to check on everything and make sure I was content which I was. I would recommend Shanco to neighbors.
Business response:
Thanks so much for the positive review! We are proud of our level of service and enjoy seeing your appreciation. We hope to see you again soon. Your friends at Shanco.
The roof looks great and is back to what it looked like before the tree hit it. I hired Shanco in order to get the same shingles, ridge vent, roof edge, flashings, and membranes and to retain my warranties. I haven't detected any leaks.
The cover is missing from my attic fan thermostat/junction box. It may have popped off when the fan was raised and pulled on the wiring. I'll check the insulation below to try to find it.
Business response:
Mr. Mugge, thank you for your detailed review and your business. We will be reaching out to you to confirm the issue with the attic fan. Your friends at Shanco.
The job was professionally well done and the cleanup was on point. And on time.
Business response:
Thank you for sharing your kind words! We are dedicated to our customer experience and appreciate you sharing yours. We hope to work with you again soon. Your friends at Shanco.
Roof looks very good. With these black tiles overall house looks very nice. Thx to crew, that worked almost 12 hours n picked u after themselves, clé asking mess, clearing debris, etc..
Nice work!
I recommend SHANCO for roof replacement n other jobs too . Very professional. Things done right.
Business response:
We are so happy to hear of your experience with us being so wonderful. We greatly appreciate your review and look forward to working with you again. Your friends at Shanco.
All appointments were kept on time. Everyone, Receptionists, Salesman, Accounting, Project Manager and the 2 crews that did the work were all professional and knowledgeable. One of my customers used Shanco a couple of years ago and was very pleased. Since then I have given your name to a couple of other good customers. Both were very happy. Very glad I used you. Will continue to recommend you. Thanks
Salesman Derrick Sieber Project Manager Alejandro Alvarado
Business response:
Our team loves hearing from happy customers. Thank you for sharing your experience with us. Your friends at Shanco.
SHANCO did a wonderful job from start to finish. SHANCO rep Joe Flores coordinated with our insurance adjuster and made sure we were kept in the loop. Communication was excellent and there were no unpleasant surprises in the lead up to the roof replacement. Materials were dropped off on Friday and work executed on Monday. The crew, expertly managed by Alejandro Alvarado, worked seamlessly and the end result was beautiful. Replacing a roof is a noisy job, but I was home during the day and found their work minimally disruptiv... read more
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and will be sure to let the crew know of your review as well. Your friends at Shanco.
Google reviews (274)